<div dir="auto"><a href="http://scripting.com/2016/12/14/theSpiritOfFeedback.html" target="_blank">http://scripting.com/2016/12/<wbr>14/theSpiritOfFeedback.html</a><div dir="auto"><br></div><div dir="auto">"Good software is made out of, in addition to programming, lots of listening."</div></div>